FAQ

Your questions, answered.

FAQ

Your questions, answered.

COVID-19 PROTOCOLS

What are your COVID-19 Safety policies?
At LYB we take every precaution we can to keep our team and our clients safe. We have commercial cleaning three times per week, clean all equipment after each use, have great ventilation and run at a lower capacity in order to maintain lots of space between clients.
Are your staff vaccinated?

Our whole team is vaccinated and we only hire vaccinated individuals.

Do I need vaccinations or a vaccine passport to come to your gym?

To enter the gym you must show your vaccine QR code as well as your ID. Although we know you can’t get unvaccinated, we follow the provincial guidelines and check this on every visit.

Am I required to wear a mask in your gym

Please wear your mask at all times unless you are working out. Wear it as you enter the building, remove it only for your workout and put it back on anytime you are not actively exercising (getting equipment, going to the bathroom, filling water bottle, etc).

General Questions

Is your gym for moms only?

Everyone is welcome at LYB, we make sure that moms have a place here but you do not need to be a mom to join our programs

I have health and fitness goals but I am not sure how to start… can I talk to someone first?

We offer free fitness consults to everyone interested in joining. This is our opportunity to get to know you, your goals and your stumbling blocks so that we can recommend the best programs and packages based on your needs and budget.

Can I try a class before committing?

Absolutely! We have 2 great trial offers. Try our in gym classes – 2 classes for 10$ and our online program 2 weeks for 10$.

Can I come and just work out and do my own thing?

At LYB we want you to get the most out of your time in the gym and that’s why we only allow people to workout with a coach here. So either joining our coached group fitness classes or private sessions will get you the best results!

Most of us (including me) do all the things we love and that we are good at when we train, a coach will make sure you work even harder on your challenges than on your strengths!

Memberships

I’d like to update my credit card. How do I change my payment details?

We have an awesome app that makes this super easy! Login to your account on your Wellness Living Achieve app, hit the circle in the top right, find billing information and plug in your new details. We are also happy to do it for you, just contact the main desk at lybclientcare@gmail.com

Will my membership automatically renew at the end of my term?

As per the membership contract all membership renew on a month to month basis after the initial contract period.

What payment methods does LYB accept? Will I get charged on a month by month basis?

LYB accepts visa and mastercard, visa debit or automatic debit withdrawal. You are charged on a monthly basis depending on the contract you have signed.

What is included in a membership?

We have so many membership options to suit the varying needs of our clients!

I am looking for membership prices. How much does it cost to join?

There is no sign-up fee, and membership prices vary depending on your commitment period and how many times a week you want to attend. Please contact lybclientcare@gmail.com

Do I have to have a membership to attend classes?

You can attend classes either with a membership, purchase individual sessions or session packs.

I have family, friends, or a significant other that would like to join the gym with me. Do you offer family or joint membership options?

We offer a 10% discount to family members that sign up together for group fitness.

Do you offer student, senior, or military discounts?

We do not at this time, however we will revisit once we can operate at full capacity safely.

MISSING A CLASS / CANCELLATION POLICY

What if I can’t make my class?

For all of our classes we ask for 24 hours notice if you can’t make it. This allows a spot to open for anyone else who wants to join, and also gives us an accurate idea of attendance. There is no penalty with 24 hours notice, however you may forfeit your pass/credit if you cancel with short notice.

If I miss an online class can I do it later?

Our online membership comes with full access to our online member portal where you can access recorded classes, yoga and mobility videos, prenatal and postpartum content and MORE!

What is your membership cancellation policy? Is there a fee for breaking my contract?

All memberships have a contract length. At the end of your contract period you may cancel by giving us 30 days notice in writing. If you want to cancel mid-contract there may be a  cancellation fee – email lybclientcare@gmail.com for more information.

I need to pause my membership because I got injured or will be traveling for an extended amount of time. How do I hold my account temporarily?

We highly recommend continuing your program virtually while travelling, the online program is available from anywhere and has equipment free options for every workout – so no excuse not to continue training through your travels. Virtual personal training is also
available. Nothing like coming back from your vacation and still being in your exercise routine!!!

30 Day or Extended holds for medical reasons can be placed on a case-by-case basis or with a doctors’ note. Please contact lybclientcare@gmail.com

AMENITIES AND POLICIES

Does your gym have showers and lockers?

Our gym has 2 bathrooms, one with a full shower. You must bring your own towel and be mindful of others waiting to use the shower. Lockers are available as well, however you must bring your own lock and we have a place for your coats and bags.

What is your policy on children? Can I bring my kid when I workout?

Children are more than welcome at our gym for classes or personal training! All kids must be kept under control and be aware of the risks to children if they come to our strength and conditioning or athletic conditioning classes. We have mommy bootcamps available with
toddler safe programming if you have a little one who loves to explore!

Classes

What classes does LYB offer? Are they included with membership? Where can I find the class schedule?
We have Athletic Conditioning, Strength and Conditioning and Mommy Bootcamps available in the gym. We offer Online Bootcamps, Online Yoga and Online Mobility classes as well.

All classes (in person and online) are available with our bootcamp memberships. Online Only memberships can be purchased separately.

The class schedule can be viewed through the Wellness Living Achieve App OR on the
Loveyourbodyfitness.ca website.

I haven’t worked out in a while and I am a little nervous… what level are your classes?

Our classes are catered to all levels of fitness. Whether you are new to fitness or experienced athletes these classes can be done by all levels and achieve a great workout no matter who you are!

Is the Mommy Bootcamp only for moms?

The mommy bootcamp is for everyone and anyone who wants a great workout! We title it mommy bootcamp because it is toddler and baby-friendly so little ones can explore the gym safely without risky overhead lifts or kettlebell swings. But don’t let those adjustments fool you – it’s still a great workout!

Personal Training

What kind of personal training do you have/who is it for?

We offer 1-on-1 or partner training that can cater to any level of fitness and all ranges of goals. Our group of talented trainers all have a wide array of different skills and expertise so whether you are recovering from an injury, or looking to train on an expert level we have a trainer for you! During your consult we will assess your skill level, goals and personality, then we pair you with the coach who is the best fit based on your individual needs and your schedule.

I want to do personal training with a friend or a family member - do you do partner training?

We absolutely offer partner training for anyone who is looking to workout in pairs!

How much does a personal training session cost?

We havemany different kinds of session packs and memberships available to help fit in your budget. Reach out to lybclientcare@gmail.com
and book a free consult.

CORPORATE FITNESS

What kind of discounts do you offer for corporate fitness?

We have private group classes available for corporations to encourage employee health and wellness – $100/30-45 minute private class, catered to your employees collective needs and goals.

Corporate group fitness memberships are also
available (online, in gym or combo):

5-10 employees 10% discount
11-25 Employees 15% discount
26-50 Employees 20% discount
51+ 30% discount

Personal training is also available and can be billed to your company – a great perk for business owners!

It is time to take care of YOU!